When will my orders ship?
Our products usually ship within 3-7 BUSINESS days (business days do NOT include weekends or holidays)! This preparation time is used for quality checks, packing and paperwork. However, if we have some crazy promotion, orders may take a bit longer to process. Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
How are shipping rates calculated?
We are happy to offer free shipment for orders above $150 USD.
For international shipping, there is a flat rate of $6 USD for smaller items. For larger items at $10-15USD and Dakimakura pillows at $50USD.
All of our orders comes with complimentary tracking.
Please note, Chibi Studio is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays.
What payment methods are accepted?
We accept all major credit cards, as well as Paypal via Shopify pay.
We also accept cryptocurrency, mainly Bitcoin and Ethereum. Do contact us via live chat or email us if you'd like to pay via cryptocurrency!
What countries do you ship to?
We happily ship to all countries worldwide!
My order shipped, when will it reach me?!
All of our beloved packages are sent via priority air shipments (if available to your country), even so delivery times vary depending on where you are shipping to.
Orders typically arrive within 10-26 business days. (business days do not include weekends or holidays).
Unfortunately, due to the nature of our products, we are unable to offer refunds, returns, or exchanges. All sales are final. Chibi Studio reserves the right to refuse any returns at any time. However, if you have any issues or concerns with your order, please contact us.